Frequently Asked Questions

Silly question, but what do physios treat?

Jason treats pain arising from muscle, joint, and nerve injuries. This could include sporting injuries such as torn muscles, joint sprains, and running-related injuries. He also treats people with neck pain, headaches, back pain, hip and knee arthritis, rotator cuff injuries, tendon injuries, etc. As an experienced musculoskeletal physiotherapist there isn't much that Jason can't treat.

So what don't you treat?

Incontinence issues, newborn and paediatric clients, recovery from hand surgery, and conditions requiring custom-made hand splints. Jason can recommend physios with expertise in these areas.

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Do I need a referral?

Generally no. If in doubt, feel free to call Jason to discuss your situation.

Do you treat Medicare, DVA, work injury claims, and Motor Accident Authority clients? 

Yes, but you will need a referral from your GP.

How do I see you as an NDIS client?

Please contact Jason to discuss options under the NDIS.

Do I need to get scans before my appointment?

Only if there is suspicion of a severe injury such as a fracture or a medical condition masquerading as a musculoskeletal condition. Otherwise, most injuries ​can be diagnosed and treated successfully without scans. If in doubt, ask Jason.

How long are the sessions?

Initial appointments typically take 60 minutes and follow-up sessions are 45-60 minutes.

You will find most other physios only offer 30 minute sessions or they charge you double for 60 minutes.

How do I join the small group exercise class?

You'll need to attend an individual session to thoroughly assess your injury and to determine your eligibility for the class.

Can I claim a health fund rebate through private health insurance?

Yes you can as long as you have extras cover and haven't exhausted your annual allowance.

How much is the health fund rebate?

It varies between health funds and most pay a higher rebate for an initial consultation. Some funds pay a percentage of the consultation fee and others pay a fixed amount. It's worth checking your policy to see how much you are eligible to claim.

The health fund rebate can be claimed at your session using a HICAPS terminal or HICAPS Go (the paperless online alternative).

Gap payments (the amount remaining after deducting the rebate) can be paid via EFTPOS, EFT, or cash.

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